Frequently Asked Questions
Everything you need to know about your next favorite pair of kicks.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the tags are still attached and the soles show no signs of wear.
Are the shoes listed on ShoeGrab authentic?
Absolutely. We guarantee 100% authenticity on every pair we sell. Our specialists inspect every item to ensure it meets our high quality and brand standards.
How do I know which size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for athletic sneakers and sizing down for leather boots.
Do you offer international shipping?
Yes, ShoeGrab ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Afterpay and Klarna.